Terms of service
These Terms of Service govern your use of lumagift.shop and your purchase of products from Luma Gift. By accessing our website or placing an order, you agree to these terms. If you do not agree, please do not use the website.
About Luma Gift
Luma Gift provides personalized gift products and related online services. We may update, suspend, or discontinue any part of the website or service at any time when reasonably necessary.
Eligibility and website use
You must be legally able to enter into a binding agreement in your place of residence to use this website or place an order. You agree to provide accurate information and not to use the website for unlawful, fraudulent, abusive, or unauthorized purposes.
Products and personalization
Product images and colors may vary slightly depending on your device, lighting, materials, and production process. Personalized products are made using the photo, text, and instructions you submit. You are responsible for checking that your content is accurate, suitable, and ready for production before completing your order.
You represent that you own or have permission to use any photo, artwork, text, or other material you upload. You must not submit content that is unlawful, hateful, threatening, infringing, sexually explicit, or otherwise inappropriate. We may refuse or cancel an order containing content that violates these requirements.
Orders and acceptance
Submitting an order is an offer to purchase. An order confirmation confirms that we received your request; it does not guarantee acceptance. We may cancel or limit an order if a product is unavailable, information is inaccurate, payment cannot be authorized, fraud is suspected, or an order violates these terms. If we cancel after payment, we will issue a refund for the amount paid.
Prices and payment
Prices, promotions, availability, taxes, and shipping charges are displayed at checkout and may change without notice. Promotions may have additional terms and cannot necessarily be combined. You authorize us and our payment providers to charge the payment method selected for your order.
Shipping and refunds
Shipping estimates and delivery conditions are described in our Shipping Policy. Returns, replacements, cancellations, and refunds are handled under our Refund & Return Policy.
Intellectual property
All website content, including the Luma Gift name, logo, text, graphics, product descriptions, photography, design, and software, belongs to Luma Gift or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or commercially exploit our content without written permission.
Third-party services and links
Our store may use third-party services for hosting, payment, analytics, personalization, and delivery. Third-party services are governed by their own terms and policies. We are not responsible for third-party websites or services that we do not control.
Disclaimer
To the extent permitted by law, the website and products are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, or free from harmful components. Nothing in these terms limits rights that cannot legally be excluded.
Limitation of liability
To the extent permitted by law, Luma Gift will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products. Our total liability for a claim relating to an order will not exceed the amount you paid for that order, except where applicable law requires otherwise.
Indemnification
You agree to defend and hold harmless Luma Gift and its service providers from claims, losses, liabilities, and expenses arising from your breach of these terms, misuse of the website, or violation of another person's rights through content you submit.
Changes to these terms
We may revise these terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the website after changes are posted means you accept the revised terms.
Governing law
These terms are governed by the laws applicable in the jurisdiction where Luma Gift operates, without regard to conflict-of-law rules. Any mandatory consumer rights in your place of residence remain unaffected.
Contact us
Questions about these terms can be sent to support@lumagift.shop.