Privacy policy
This Privacy Policy explains how Luma Gift (“we,” “us,” or “our”) collects, uses, and shares information when you visit lumagift.shop, use our services, or purchase from us.
Information we collect
When you browse our store, we may collect device and usage information such as your IP address, browser type, device type, approximate location, pages viewed, and interactions with our website. This information may be collected through cookies and similar technologies.
When you place or attempt to place an order, we collect information needed to process it, including your name, billing and shipping address, email address, phone number, payment details, order history, and any personalization content you submit.
How we use your information
We use information to process payments, create and deliver personalized products, communicate about orders, provide customer support, prevent fraud, improve our website and products, maintain business records, and comply with legal obligations.
Where permitted by law and consistent with your preferences, we may use your email address to send product news, offers, and updates. You can unsubscribe from marketing emails at any time.
Your personalized photos and content
Photos, text, and other files you upload are used to create your order and provide customer support. We do not sell your personalized photos. Please upload only content that you own or are authorized to use.
We may retain personalization files for a limited period after fulfillment to handle support requests, reprints, or production issues. We then delete or anonymize them according to our operational needs and legal obligations.
Cookies and similar technologies
Cookies help our store remember preferences, keep shopping features working, understand site performance, and measure marketing activity. You can manage cookies through your browser settings. Blocking essential cookies may affect some store functions.
How we share information
We share information only when needed to operate our business and complete your order. This may include our ecommerce platform, payment processors, personalization and production partners, shipping carriers, email providers, analytics providers, and fraud-prevention services.
We may also disclose information when required by law, legal process, or a valid government request, or when necessary to protect our rights, customers, or business.
Payments
Payments are processed by third-party payment providers. We do not store complete payment card numbers on our own systems. Payment providers handle payment information according to their own privacy policies and security practices.
Marketing choices
You can opt out of promotional emails by clicking the unsubscribe link in any marketing message or by contacting us. You will continue to receive essential transactional communications, such as order confirmations, shipping updates, and support messages.
Data retention and security
We retain personal information for as long as needed to fulfill orders, provide support, maintain business and tax records, resolve disputes, prevent fraud, and meet legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. To make a request, email hello@lumagift.shop. We may need to verify your identity before completing a request.
Children's privacy
Our website is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.
Changes to this policy
We may update this Privacy Policy when our business practices, services, or legal obligations change. The current version will always be posted on this page with a revised “Last updated” date.
Contact us
For privacy questions or requests, contact support@lumagift.shop.